1. About this policy

This Privacy Policy explains how Ezy Math Tutoring Pty Ltd (ABN 93 154 175 194), trading as Ezy Math Tutoring (Ezy Math, we, us or our), collects, holds, uses and discloses personal information.

It applies to our websites, platforms, tutor-matching and referral services, tutoring arrangements we help administer, tutor network, communications and other business activities. In this policy, personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

We handle personal information in accordance with this policy and applicable Australian law. This policy is a general statement of how we manage personal information. It does not limit any rights or obligations imposed by law or contained in a separate agreement.

2. The personal information we may collect

The personal information we collect and hold depends on how a person interacts with us. It may include:

identity and contact information, such as a person’s name, address, email address, telephone number and date of birth;
information about a student and their tutoring needs, such as their age, school year, subjects, location, availability, learning goals, preferences, progress and relevant educational information;
information about parents, guardians, family members and other contacts;
payment, billing, transaction and account information;
information supplied by tutors, applicants, workers and service providers, such as education, experience, employment history, qualifications, accreditations, availability, location, references, work rights, Australian Business Number, payment details and information relevant to background or working with children checks;
photographs, videos, recordings, profile descriptions, application materials, testimonials, reviews and other content supplied to us or created in connection with our services;
records of enquiries, bookings, lessons, communications, feedback, complaints, incidents and dealings with us;
marketing preferences and information about a person’s interests in, or interactions with, our services and communications;
technical and usage information, such as IP address, device and browser information, referring pages, pages visited, links selected and interactions with our websites, advertisements and electronic communications; and
other information reasonably required in connection with our business, services or relationship with the person.

We may collect sensitive information where it is reasonably necessary for our activities and the person consents, or where collection is otherwise permitted by applicable law. This may include information relevant to a person’s learning or accessibility needs, health or safety, background checks or professional memberships.

A person does not have to provide personal information to us. However, if requested information is not provided, we may be unable to respond to an enquiry, arrange or support tutoring, consider a tutor application, process a payment or provide some services.

3. How we collect personal information

We may collect personal information:

directly from a person through our websites, forms, platforms, applications, telephone calls, emails, SMS, social media, surveys, promotions and other communications;
during enquiries, enrolment, tutor applications, matching, bookings, lessons, service delivery, payment, support or complaint handling;
from a parent, guardian, family member, student, tutor, client, employer, referee, school, business, community organisation or other person involved in an enquiry or service;
from referral partners, lead-generation services, advertising platforms, directories and other organisations that refer enquiries or potential clients, tutors or business contacts to us;
from service providers and contractors that assist us with payments, communications, administration, recruitment, verification, analytics, marketing and technology;
from publicly available sources and records; and
automatically when a person visits or interacts with our websites, platforms, advertising or electronic communications.

If a person gives us personal information about somebody else, they confirm that they are authorised to do so and, where required, have informed that person about the disclosure and this policy.

4. Why we collect, hold, use and disclose personal information

We may collect, hold, use and disclose personal information for purposes connected with operating, administering, developing, promoting and protecting our business and services, including to:

respond to enquiries and provide information about tutoring and related services;
contact and follow up prospective, current and former clients, tutors, applicants, service providers and business contacts;
connect, introduce or match students, families, tutors, schools, businesses and other participating organisations;
assess tutoring needs, tutor applications, suitability, qualifications, availability and service options;
create, administer and promote tutor profiles and our tutor network;
arrange, administer and support tutoring relationships, bookings, communications, accounts and payments;
verify identity, qualifications, references, accreditations, work rights and information relevant to child safety or other checks;
manage relationships with clients, tutors, contractors, suppliers, referral partners and other organisations;
communicate service, administrative, safety, account and operational information;
advertise and market our services and relevant opportunities;
personalise, analyse, measure, develop and improve our services, websites, systems, advertising and communications;
conduct research, reporting, quality assurance, training and business planning;
prevent, detect and investigate fraud, misuse, security risks, incidents, complaints and disputes;
protect the safety, rights and property of students, families, tutors, our business and other people;
maintain business, accounting, insurance, legal and administrative records;
comply with laws, lawful requests and regulatory requirements, and establish, exercise or defend legal claims; and
undertake other purposes notified at the time of collection, authorised by a person, required or permitted by law, or reasonably related to the purposes above.

5. Tutor profiles, testimonials and public material

Information and materials supplied in connection with a tutor application, profile or engagement may be selected, edited, formatted, summarised, combined with other relevant information, published and promoted by us for purposes including operating and marketing our tutor network and connecting tutors with students, families and participating organisations.

This material may appear on our websites, platforms, directories, search results, social media, advertisements and other communications. It may include a tutor’s name, photograph, general location, subjects, availability, education, qualifications, experience, interests, profile statements and other professional information supplied to or approved for use by us.

Where a tutor provides or approves profile material for publication, or otherwise authorises publication through an application or service process, we may use and publish that material for these purposes, subject to applicable law and any separate agreement. Tutors may contact us to request that public profile information be corrected, updated or removed. Material removed by us may remain temporarily visible in search-engine caches, archives or third-party services that we do not control.

We may also publish testimonials, reviews, feedback, photographs or other content where the person has agreed to publication, submitted it for that purpose or publication is otherwise authorised.

6. Direct marketing and communications

We may use personal information to respond to enquiries and communicate with prospective, current and former clients, tutors, applicants, service providers and business contacts. Where permitted by law, we may also contact people about tutoring available through Ezy Math, our platform, matching and support services, tutor opportunities, updates, offers and other information we consider may be relevant to them. We may communicate by telephone, email, SMS, direct mail, online advertising or other channels, either ourselves or through service providers acting on our behalf.

We may send marketing communications where a person has agreed to receive them, where consent may lawfully be inferred from the circumstances or where the communication is otherwise permitted by law.

A person may opt out of marketing communications at any time by using an unsubscribe facility provided in the communication or by contacting us. We will process opt-out requests in accordance with applicable law. Opting out of marketing will not prevent us from sending communications reasonably required to respond to an enquiry, administer a service or account, manage a tutor relationship, provide safety information or comply with law.

7. When we may disclose personal information

We may disclose or provide access to personal information where reasonably connected with the purposes described in this policy, including to:

students, parents, guardians, families, tutors, prospective tutors, schools, businesses and other organisations involved in arranging, providing or receiving tutoring through Ezy Math;
referral partners, lead providers, business partners and organisations through which services or opportunities are offered;
contractors and service providers that assist with technology, website hosting, cloud storage, customer relationship management, communications, recruitment, verification, analytics, advertising, marketing, payment processing, accounting, debt recovery, administration, document management, professional advice and business support;
our employees, contractors, representatives, advisers, insurers and related entities;
a person’s authorised representative, parent or guardian;
government bodies, regulators, courts, tribunals, law-enforcement agencies and other parties where required or permitted by law or reasonably necessary to address safety, fraud, misconduct, disputes or legal claims;
actual or prospective purchasers, investors, advisers or participants in a sale, merger, restructure, financing or transfer involving all or part of our business or assets; and
other parties where a person has authorised the disclosure or would reasonably expect it in connection with our services or dealings with them.

The information disclosed and the recipient will depend on the circumstances and the service or relationship involved.

8. Children and students

Our services commonly involve school-aged students. Information about a student may be provided by, or collected in dealings with, the student, their parent or guardian, a tutor, a school or another person involved in arranging or supporting tutoring.

Parents and guardians who provide information about a student confirm that they are authorised to do so. Where appropriate, we may communicate with or disclose relevant information to a student’s parent or guardian, tutor or another person involved in the student’s tutoring, welfare or safety.

Students should involve a parent or guardian when providing personal information or arranging services where appropriate for their age and circumstances.

9. Websites, cookies and analytics

Our websites, platforms and communications may use cookies, pixels, tags, log files and similar technologies. These technologies may collect information about a person’s device, browser, IP address, location at a general level, website use, referring source and interactions with our pages, advertisements and communications.

We may use this information to operate our websites, remember preferences, understand traffic and usage, measure advertising, personalise content, improve services, prevent misuse and support marketing. We may receive related information from analytics, advertising, communication and technology providers and may combine it with other information we hold where permitted by law.

Browser or device settings may allow a person to block or remove some cookies. Doing so may affect the operation or availability of some website functions.

Third-party websites, platforms and services linked to or used with our services have their own privacy practices. We are not responsible for how an independent third party handles information outside our control.

10. Storage, security and overseas service providers

We may hold personal information electronically or in physical records, including in systems operated by us or by service providers.

Some service providers may store or process information outside Australia, including in the United States and other countries in which they or their infrastructure operate. The countries involved may vary over time and may not always be practicable for us to identify. Where applicable, we take steps required by Australian law in connection with overseas disclosures.

We take reasonable steps in the circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no website, communication, database or storage system is completely secure, and we cannot guarantee absolute security.

We may retain personal information for as long as reasonably required for the purposes described in this policy, our business and record-keeping requirements, safety and fraud prevention, accounting, insurance, dispute management, legal claims and compliance with law. Where applicable law requires us to do so, we take reasonable steps to delete or de-identify personal information that is no longer reasonably required for a permitted purpose. Deletion from backups, archives and third-party systems may occur through normal retention cycles.

11. Access, correction and profile removal

A person may contact us to request access to personal information we hold about them or to ask that it be corrected. A tutor may also request correction or removal of their public tutor profile.

We may need to verify the person’s identity and obtain enough information to locate and assess the relevant records. We may refuse or limit a request where we are not legally required to provide access or where refusal or limitation is otherwise permitted by law. Where required by law, we will explain a refusal.

We do not usually charge for making a request. Where permitted by law, we may charge reasonable costs involved in responding to a substantial or complex access request.

12. Questions and complaints

Questions, concerns, opt-out requests, profile-removal requests and complaints about personal information may be sent to:

Ezy Math Tutoring Pty Ltd
Email: [email protected]
Telephone: 1300 312 354
Website: https://www.ezymathtutoring.com.au/contact/

Please provide enough information for us to understand and investigate the matter. We may request further information or identity verification where reasonably necessary. We will consider and respond to the matter within a reasonable period, having regard to its nature and complexity.

Where applicable, a person may also have the right to contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

13. Changes to this policy

We may amend this policy from time to time to reflect changes to our business, services, practices or legal obligations. Any revised policy will be published on our website and will apply from publication or any later date stated in the revised policy, subject to applicable law and any specific agreement or notice.